CANCELLATION AND RETURNS
A. Postponement or Cancellation
Any postponement or cancellation, Kindly do so before the order cut off time. Cancellation can be done only via email to support@thenutrinest.in. We do not accept cancellation via phone call/ SMS.
For cancellation or postponement post cut off – Since we harvest based on order, we charge 50% of the price of perishables.
Lot of effort goes behind to ensure you get good quality produce. So, humbly request you to cooperate in this regard.
However, please note, there are no cancellation charges on non perishable items.
B. Returns
At the time of delivery – If you are unhappy with the quality of our product, you can return the same at the time of delivery. Just take a minute to write your feedback in our delivery sheet, so we can learn from it and avoid such in the future.
A small advice, from our experience so far, it is unfair for organic produce to be judged based on its cover. Typically organic produce may not be the best looking unlike their non organic friends, since no chemical additions are made at any point to make it look good. But they are normally very good inside. So, If you want to return the produce due to exterior appearances, we would request you to please give the products a try and in case you do feel the same even after that, we would most definitely refund the money.
What happens to the money if you have paid online or through wallet?
In case you have already paid for the same online or via wallet, we will credit the same to your wallet within 2 working days, which can used against your future purchases. Just ensure you write the same in our delivery sheet.
Post delivery, due to quality issues
Post delivery, If the product is damaged or if the seal is broken, you can avail the refund request within 3 working days.
So please ensure the product is kept aside for return in original packaging. Typically we will take back the same with next order.